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Poor customer service costs UK companies an estimated £37 billion/yr. TrustPortal is a digital, automation & AI platform helping global clients such as Telefonica & EDF to deliver advanced customer service by augmenting existing IT systems. TrustPortal has grown from £170k rev to £1.65m in 2 years.

  • We've already grown from £170k to £1.65m in 2 years
  • Used by global clients such as Telefonica, EDF, MetLife, Fidelity
  • Supports key COVID needs - home-working, digital services, automation
  • Major IT names sell our tech - IBM, Accenture, Blue Prism and 10 more

Idea

TrustPortal has a big goal - we want every company to provide an excellent customer experience.

Analysts describe how companies with great customer experiences ("CX") have revenue growth 30% more than others, and 69% of companies see improving CX as critical/very important.

And COVID-19 has shown the need for digital services and home-working.

Yet, how often have you:

- phoned a company and been put on hold for ages?

- been directed to a confusing and ultimately useless company website?

- waited days for simple requests to be dealt with?

We don't think this has to happen!

The Number 1 issue affecting CX is limitations in companies' current IT, that can cause poor productivity and unhappy staff.

But TrustPortal combines leading Robotic Process Automation (RPA), Digital and AI tech to create new experiences - working with legacy IT systems.

In 3 years we've helped 20 clients incl. Telefonica, EDF, MetLife and Fidelity.

And IBM, Accenture & 10 other big IT companies resell and deliver TrustPortal projects.

And now the market-leading RPA vendor, Blue Prism, resells TrustPortal too.

We've grown from £170k to £1.65m (profit of £177k) in 2 years, but we’ve just started:

- The RPA industry is the fastest growing enterprise IT sector, with growth of >60% for last two years.

- The RPA software market was $1.4bn in 2020, predicted to be $19bn by 2027.

So invest to create great new customer experiences!

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Risk warning

Investments of this nature carry risks to your capital, including illiquidity, lack of dividends and dilution. Balance risk with a diversified portfolio. Read more. Approved as a financial promotion by Crowdcube Capital Limited, which is authorised and regulated by the Financial Conduct Authority.

Investment opportunities are not offers to the public and investors must be eligible Crowdcube members. Further restrictions and Crowdcube's limitation of liability are set out in the Investor Terms and Conditions. Please seek independent advice as required as Crowdcube does not give investment or tax advice.

TrustPortal has been given advance assurance by HMRC that the proposed share issue is likely to qualify for Enterprise Investment Scheme (EIS) tax relief.

Tax relief is available to individuals only, with income tax relief currently set at 30 per cent of the cost of the shares for the tax year in which the investment was made. The tax reliefs can also reduce your Capital Gains Tax bill. Read More.

Availability of tax relief depends on your individual and the company’s ongoing circumstances and applicable law.