Pepper is a software platform that creates merchant branded apps to drive loyalty and increase customer spend. Launched in 2015, Pepper is live in over 50 stores, in negotiation for over 500 more, and is backed by institutional investors like London Business Angels and London Co-Investment Fund.
Pepper is a proprietary software platform that builds and supports merchant branded apps for coffee chains, restaurants, and retailers looking to offer customers a host of features like pre-ordering, digital loyalty, mobile payment, rewards and surveys.
Pepper's tools are designed to improve customer service, speed up queues, automate loyalty and direct marketing, while gathering valuable data and customer insights.
Launched in 2015, Pepper is set up for the easy onboarding of new clients, creating white label apps at a competitive cost, which allows restaurants and retailers to use mobile technology to improve the customer journey and understand and respond to customers more quickly and directly.
For their first customer, Taylor Street Baristas, Pepper estimated a 19% basket size increase over 6 months from app users, delivering a 300% ROI.
Pepper is now working with brands Vital Ingredient, Department of Coffee  and Pret, and is in negotiation with Pure, Crussh, and a FTSE 100 company owned brand.
Pepper also provides apps for 3 US chains and is in discussions with prospects in the Middle East, demonstrating a global opportunity and strength of product proposition.
In addition to serving the enterprise market, Pepper plans to launch a web-enabled self-serve product in 2017 for independent businesses and small chains where it has proven demand and success with existing products.